Refund policy

Refund Policy

Last updated: September 2026

All products at BucketSeat are made to order and custom-made by hand. All sales are final. Please read this policy carefully before placing an order — by completing a purchase you acknowledge and agree to these terms.

1. Made-to-order products

Every product we sell is custom-made to the specifications agreed with you at the time of ordering (model, size, fabric, color, and other options). Production scheduling and material procurement begin as soon as your order is paid. Because our products cannot be resold or repurposed, orders cannot be cancelled, modified, returned, or exchanged once placed.

If you notice an error in your order (for example, an incorrect shipping address or option selection), please contact us at shopify@fxxauto.com as soon as possible. We will do our best to accommodate corrections, but corrections are not guaranteed once production has begun.

2. Photo confirmation before shipment

When production is complete, we will email you photographs of your actual finished product, together with a separate freight invoice for the actual shipping cost.

  • You have 7 days from the date our email is sent to review the photos and reply with your confirmation or raise any concerns.
  • If we do not hear from you within 7 days, the photos are deemed approved.
  • If the finished product materially deviates from the agreed specifications due to our error, we will rework or correct it at no cost to you.
  • Subjective preferences that are consistent with the confirmed order specifications (for example, a change of mind about fabric color) do not qualify for free rework, but may be accommodated at additional cost where feasible.

3. Damaged, defective, or incorrect items on arrival

Please inspect your order immediately upon delivery. If the item arrives damaged in transit, defective, or materially different from the approved confirmation photos, contact us at shopify@fxxauto.com within 7 calendar days of delivery, and include:

  • your order number;
  • clear photos or video of the issue;
  • photos of the shipping box and packing materials (required for transit damage claims).

If the claim is verified to be caused by our workmanship or by transit damage, we will, at our discretion, repair the item, replace it, or refund the product price. Claims submitted after the 7-day window, or for issues arising from installation, use, modification, or normal wear, cannot be accepted.

4. Non-returnable situations

Because all products are custom-made, we cannot accept returns or provide refunds for:

  • change of mind or incorrect options selected by the customer at the time of ordering;
  • fitment issues where the specifications were provided or confirmed by the customer;
  • minor variations inherent to handmade production, including slight differences in fabric weave, texture, stitching, or color shade between units or compared to product photos;
  • items that have been installed, used, or modified;
  • refusal to pay import duties or taxes assessed by your country's customs.

5. Unpaid freight invoices

Freight is invoiced separately at actual cost after production is complete. If the freight invoice remains unpaid 14 days after it is issued, we will send one payment reminder. If it is still unpaid after the reminder, we may cancel the order. In that case we will refund 30% of the product price; the remaining 70% is retained to cover materials, labor, and handling costs already incurred. The finished product then becomes our property and may be disposed of or resold.

6. Refund processing

Approved refunds are issued to your original payment method within 10 business days of our confirmation. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Freight charges, import duties, and taxes are non-refundable except where required by applicable law.

7. Before filing a dispute

If you believe an order is incorrect or a product is defective, please contact us first at shopify@fxxauto.com. Most issues can be resolved faster directly than through a payment dispute, and we reserve the right to contest chargebacks that conflict with the terms disclosed here.

8. Contact

Questions about this policy: shopify@fxxauto.com, or use the contact form on our site.