Shipping policy

Shipping Policy

Last updated: September 2026

1. Made-to-order production time

All products are custom-made to order. Production typically takes 4–6 weeks from the date your order is paid and your specifications are complete. Production estimates are good-faith approximations — complex custom requirements, material availability, or order volume can extend them; we will inform you of material delays.

2. Freight is quoted and invoiced separately

Listed product prices do not include shipping. Because our products are bulky and shipped internationally at widely varying rates:

  • when production completes, we email you photos of the finished product and a freight invoice for the actual shipping cost to your delivery address;
  • the freight invoice is payable within 14 days of issue;
  • your order ships only after the freight invoice is paid;
  • unpaid freight invoices are handled as described in our Refund Policy (cancellation and partial refund may apply).

3. Origin, destinations, and transit time

Orders ship from China. International transit time varies by destination, carrier, and freight method; an estimate is provided when we quote your freight. Tracking information is provided once the shipment is dispatched. Delivery timeframes are estimates, not guarantees — carrier operations, weather, and customs clearance are outside our control.

4. Import duties, taxes, and customs

Shipments are delivered duty unpaid (DDU): import duties, taxes, customs clearance fees, and any other charges assessed by the destination country are the buyer's responsibility and are not included in the product price or freight invoice. If a shipment is refused or abandoned over customs charges, related costs and losses are deducted from any refund due.

5. Delivery address

  • Provide a complete, deliverable street address — our products are oversized and cannot be delivered to P.O. boxes.
  • You are responsible for address accuracy. Re-shipment or address-correction costs caused by an incorrect address are charged to you.
  • Please inspect the package on arrival and note visible damage to the carrier at delivery where possible.

6. Damage in transit and claims

Risk passes to the carrier on handover; we pack for international freight. Transit damage claims are handled under our Refund Policy: report damage to us within 7 days of delivery with photos of the item and packaging. Do not discard packaging before the claim is resolved.

7. Delays and events beyond our control

We are not liable for delays caused by carriers, customs, weather, natural events, or other causes beyond our reasonable control, but we will reasonably assist with carrier claims and keep you informed.

8. Questions

Freight quotes and shipping questions: shopify@fxxauto.com