How ordering works
All products are made to order.
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01
Pay for your order
Product price only — shipping not included.
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02
Handcrafted for you
Typical production time: 4–6 weeks.
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03
Photos & freight quote
We send photos of YOUR finished product and a freight invoice at actual cost to your address.
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04
Pay freight & ship
Pay the freight invoice, then we ship with tracking.
Bespoke Customization Service
Every product is exclusively crafted to your specifications. From material selection to final delivery, your dedicated service advisor is here to provide professional guidance and personalized support throughout the process.
Important Notice: We recommend staying in contact with your dedicated advisor before and after placing your order. As all products are made to order, returns and exchanges are not accepted unless there is a quality issue.